I have trouble accessing my account
Troubleshooting Access to SiliconExpert's Tools
Depending on local settings on your computer or network setup, the following scenarios can be easily fixed.
If you continue to have login issues after taking the listed steps, please contact customer support.
Login is successful but the tool is stuck in "loading" mode
Solution
Please try the following four solutions to resolve this issue:
- While the tool is loading, hold the Ctrl key and press the F5 key.
- Clear the web browser's cache. Please select your web browser for detailed instructions.
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Internet Explorer 9
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Internet Explorer 8
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Internet Explorer 7
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Internet Explorer 6/5
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Mozilla Firefox 4
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Mozilla Firefox 3
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Mozilla Firefox 2
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Google Chrome
- Contact your IT Department to ensure internal traffic to http://app.siliconexpert.com is not being blocked.
- Trend Micro Antivirus users: Please contact your IT Department to disable the "Office Scan NT Proxy Service". This can be manually accomplished by right-clicking the OfficeScan icon in the tray and selecting "Unload OfficeScan".
Login is successful but the tool seems to have loaded incompletely
Solution
Please try the following four solutions to resolve this issue:
- While the tool is loading, hold the Ctrl key and press the F5 key.
- Clear the web browser's cache. Please select your web browser for detailed instructions.
-
Internet Explorer 9
-
Internet Explorer 8
-
Internet Explorer 7
-
Internet Explorer 6/5
-
Mozilla Firefox 4
-
Mozilla Firefox 3
-
Mozilla Firefox 2
-
Google Chrome
- Contact your IT Department to ensure internal traffic to http://app.siliconexpert.com is not being blocked.
- Trend Micro Antivirus users: Please contact your IT Department to disable the "Office Scan NT Proxy Service". This can be manually accomplished by right-clicking the OfficeScan icon in the tray and selecting "Unload OfficeScan".
None of the functions of the tool seem to be working
Solution
Please try the following four solutions to resolve this issue:
- While the tool is loading, hold the Ctrl key and press the F5 key.
- Clear the web browser's cache. Please select your web browser for detailed instructions.
-
Internet Explorer 9
-
Internet Explorer 8
-
Internet Explorer 7
-
Internet Explorer 6/5
-
Mozilla Firefox 4
-
Mozilla Firefox 3
-
Mozilla Firefox 2
-
Google Chrome
- Contact your IT Department to ensure internal traffic to http://app.siliconexpert.com is not being blocked.
- Trend Micro Antivirus users: Please contact your IT Department to disable the "Office Scan NT Proxy Service". This can be manually accomplished by right-clicking the OfficeScan icon in the tray and selecting "Unload OfficeScan".
Part searches cannot be completed successfully
Solution
Please try the following four solutions to resolve this issue:
- While the tool is loading, hold the Ctrl key and press the F5 key.
- Clear the web browser's cache. Please select your web browser for detailed instructions.
-
Internet Explorer 9
-
Internet Explorer 8
-
Internet Explorer 7
-
Internet Explorer 6/5
-
Mozilla Firefox 4
-
Mozilla Firefox 3
-
Mozilla Firefox 2
-
Google Chrome
- Contact your IT Department to ensure internal traffic to http://app.siliconexpert.com is not being blocked.
- Trend Micro Antivirus users: Please contact your IT Department to disable the "Office Scan NT Proxy Service". This can be manually accomplished by right-clicking the OfficeScan icon in the tray and selecting "Unload OfficeScan".
